Examine, troubleshoot and diagnose units needing repair and maintenance.
Installation of accessories; performing pre-delivery inspections; reading and writing repair orders; troubleshooting, repair and maintenance on propane gas and electric appliances such as furnaces, refrigerators, water heaters, ranges and air conditioners; repairs to fiberglass, body and structural components; and the ability to install, repair, replace and maintain roofs, siding, windows, doors, vents, awnings, floor coverings, cabinets, counters, plumbing systems, electrical systems, propane gas systems, batteries and charging systems.
Is responsible for establishing rapport and trust with customers.
Documents RV issues by listening to customers and by asking probing questions.
Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.).
Constantly communicates with Technicians to obtain information on needed repairs.
Use testing equipment, troubleshooting techniques, manufacturers' specifications, and Internet websites to assist in locating faults and performing repairs
Use manuals, catalogues and Internet websites to order repair parts and components
Use computerized and electronic devices for testing components